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ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

 

ISO / IEC 20000 For Organizations

 

ISO/IEC 20000 certification confirms an organization has an advanced IT Service Management approach - in accordance with a globally recognized standard.

ISO/IEC 20000 certification is performed by APMG appointed Registered Certification Bodies (RCBs)

Organizations can apply to become APMG appointed ISO/IEC 20000 Registered Certification Bodies (RCBs)

Verify your organization according to the international IT service management standard

Achieve world-class IT service management (ITSM) processes

 

Being an ISO / IEC 20000 certified organization provides numerous benefits, including:

 

Continuous improvement in IT services - inspiring customer confidence

Greater turnover and staff productivity-leads to reduced long-term costs and risk of not meeting business objectives

An accurate assessment of your organization's internal process and activities for effective implementation of improvements

Access to key markets that must comply with the ISO 20000 standard

The world's most trusted ISO / IEC 20000 certificate providers

 

Certification is awarded by APMG's registered certification bodies (RCBs) - rigorously evaluated to rigorous standards

 

ISO / IEC 20000 For Individuals

 

ISO/IEC 20000 certifies an individual as an IT Service Management professional - able to enhance an organization using the ISO/IEC 20000 standard.

ISO/IEC 20000 training courses are delivered by APMG accredited training providers - self-study is also available.

APMG accredits training providers wishing to deliver ISO/IEC 20000 training courses and exams.

 

Confirm your skills:

Understand the relationship between the ISO / IEC 20000 standard and ITSM and use best practices in ITSM to implement appropriate methods within an organization.

Understand, identify and explain potential issues related to applicability, compliance and scoping to assist with certification preparation assessment and certification audits, and also advise on the implementation of continuous improvement processes.

Perform a gap analysis supported by an improvement and implementation plan.

Explain the scope, objectives and use of the ISO / IEC 20000 specification and application rules by understanding the roles of the component parts of the standard.

Plan and implement ITSM processes, create reports on IT services and key criteria for ITSM processes, plan and conduct regular reviews, assessments and audits, and plan for continuous service improvement.

 

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

 

 

ISO 27001 Lead Auditor Training (CQI and IRCA Approved)

 

Audit is critical to the success of all management systems. Therefore, it carries heavy responsibilities, difficult obstacles and complex problems.

This 5-day intensive training trains ISMS auditors to manage, plan, administer and implement an Audit Plan. It also empowers participants to provide practical assistance and information to people working for certification and provides the knowledge and skills necessary to conduct 2nd party audits (suppliers and subcontractors).

Benefits for Your Business Effective audits help you to ensure that the measures you take to protect your organization and your customers are properly managed and achieved the desired results.

Educational structure;

 

Explanation of the purpose and benefits of the following items for your business:

 

• An ISMS;

• ISMS standards;

• Management system audit;

• Third-party certification

• Explain the role of an auditor in planning, executing, reporting and monitoring an Information Security MS audit in accordance with the ISO 19011 (and if necessary ISO 17021) standard.

• Having the skills to:

 

An inspection of an ISMS to reveal its compliance with ISO / IEC 27001/2, ISO 19011 (and if necessary ISO 17021) standards (or vice versa)

 

• Planning;

• Executive;

• Reporting;

• Follow up
  
   

ISO 22301 Social Security And Business Continuity Management System

 

One of the processes that institutions should manage effectively is business continuity. Business continuity; It is defined as "the capacity of an organization to maintain its products and services at a predefined acceptable level after an outage event". In other words, it is all the activities that will enable all businesses, large or small, to respond to the disruptions that cause their business to disrupt.

If unexpected business interruptions are not for you, the best thing to do is to apply the ISO 22301 Social Security and Business Continuity Management System Standard. ISO 22301 Social Security and Business Continuity Management System Standard is a standard approved by approximately 160 countries and is an advanced application of the previously published BS 25999 Business Continuity Standard, which was issued as an ISO standard.

The ISO 22301 Standard specifies the requirements for organizations to develop a documented management system to create the necessary plans to ensure business continuity, to implement, monitor, review, maintain, protect and reduce risks, to save from catastrophic events.

 

 

What are the Benefits of ISO 22301 Social Security and Business Continuity Management System?

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• It contributes to identifying current and future business threats and managing them correctly.

• It minimizes the impact of events.

• It ensures that critical functions always work in times of crisis.

• Provides an advantage in today's competitive environment by proving its ability to ensure its continuity.

• The requirements of suppliers, customers, shareholders and employees are fulfilled through risk assessment.

• It provides reduction of downtime and improvement of recovery time in the face of events.

• Recognition of the organization itself and other affiliated entities, public institutions, local authorities and a properly developed, documented and understood emergency service is provided.

• It protects the organization's reputation, brands and reputation.

• The organization's supply chain becomes secure.
  
   

Who Can Use / Apply ISO 22301 Standard?

 

ISO 22301 Social Security and Business Continuity Management System Standard is a standard that can be applied to the whole or a certain part of the organization in general for organizations in different sectors, in all organizations independent of the sector and the number of employees.